Shop Policies

Thank you for shopping from Adventure Accessories. The following is information about ordering from AdventureAccessories.co.uk and is updated and valid from 1 January 2020. If you have any questions please email Sarah Skilton at sarah.adventureaccessories@gmail.com. 

 

Shopping Online:

Adventure Accessories online and distance selling is owned and managed by Sarah Skilton, 84 Waterloo Road, SA18 3RY and adheres to Gov.UK regulations. Adventure Accessories online storefront is managed by Wix.com and offers PayPal Secure Payment Checkout, Stripe Payments and buy now pay later option using Laybuy payment gateway. Payment for items must be made at checkout. You can read more about how your data is used to make a payment is outlined in our Privacy Policy.

Payment Plan:

To spread the cost of your shopping I offer a payment plan option using Laybuy. How Laybuy works. Place your order as normal on my website and select the Laybuy payment method. Set up your account and pay in 6 weekly automatic payments, interest-free. It is that easy. There is no delay in receiving your purchase, I dispatch it as per my normal delivery date and Laybuy does the rest. You can find out more here.

 

Shipping Information:

Adventure Accessories stock orders will be dispatched within 1-3 business days from Carmarthenshire, South Wales, UK.

For custom order requests, there will be added time to make the order of 3-5 business days for most items or 2-4 weeks for blankets. 

 

Default Shipping Speed and Service:

Adventure Accessories uses Royal Mail Signed For - postage costs are based on Size and Weight for Large Letter and Small Parcel rates. 

 

Using the Royal Mail Signed For services offers tracking and signature on delivery for both seller and buyer peace of mind.

 

Please remember that once Adventure Accessories hands over your package at the post office we have no control over the delivery speed. It is in Royal Mail's hands. 

 

Once your package has been handed off to Royal Mail, your order will be updated with the tracking reference. If you fear your package is lost please contact Royal Mail. You are welcome to contact Adventure Accessories for assistance if you have any queries or concerns regarding your order. 

 

Address Changes:
If you accidentally entered the wrong address when filling out your transaction do not panic! Please contact Adventure Accessories to let me know you need the shipping address to be changed. Please make sure I get back to you confirming that I received the change. 

 

International Shipping:
I do provide international shipping services. 

Please respect that I cannot declare your custom forms as a "gift" and/or state that the package is worth less than it is.

I also ask that international customers be patient when it comes to the arrival of their goods. It can take up to a month to receive your package if it's being shipped abroad. 

 

Please be aware that the buyer is responsible for any Customs import and tax duties.  

 

RETURNS:

Adventure Accessories values its customer service and will happily accept returns for a full refund within 30 days of purchase. You have 14 days from when the order is delivered to request a return and a further 14 days to return the item to Adventure Accessories.  Please understand that you, the buyer, will have to pay for the return shipping.

 

If your package is returned to Adventure Accessories because Royal Mail was unable to deliver to the buyer. Adventure Accessories will contact you to discuss re-delivery if you pay for postage. 

I am unable to accept returns for custom or personalised orders unless they arrive damaged or defective. Please contact me if you have any concerns. 

 

CUSTOM ORDERS:

Adventure Accessories welcomes custom order requests, such as colour combinations, notebook linings and paper insert choices or large gift packages. Please contact Adventure Accessories to discuss your ideas and receive a personal quote. If deposits are paid for custom requests, please note that these are non-refundable if the buyer decides not to proceed with the custom order.  

 

FAQ: 

For more information, you can read our frequently asked questions here

 

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© 2020 by Sarah Skilton, AdventureAccessories.co.uk